This Privacy Policy applies to personal data processed in connection with the Synqelo website, contact requests, email communication, and newsletter or product updates.
1. Data controller
The controller of personal data processed through the Synqelo website is [full legal company name], with its registered office at [registered address], registered under [registration details], VAT/Tax ID [number], hereinafter referred to as the “Controller”.
For matters related to privacy or personal data, the Controller may be contacted at hello@synqelo.com or [alternative legal/privacy email].
2. Scope of this Policy
This Privacy Policy applies to personal data processed in connection with:
- visiting and browsing the Synqelo website,
- using the contact form,
- sending messages by email,
- subscribing to a newsletter or product updates,
- business communication related to Synqelo services.
3. What data may be processed
Depending on the nature of the interaction, the Controller may process the following categories of data:
- identification data, such as first name, last name, or company name,
- contact data, such as email address, phone number, or business contact details,
- message content and communication history, including the details voluntarily shared in an inquiry,
- technical and usage data, such as IP address, browser type, operating system, approximate location, referrer data, and server logs,
- newsletter-related data, such as subscription date, unsubscribe event, and interaction with email messages.
The Controller does not intentionally collect special categories of personal data unless such data is voluntarily provided and clearly necessary for a specific inquiry.
4. Purposes and legal bases
Personal data may be processed for one or more of the following purposes:
- to respond to inquiries and handle contact requests, on the basis of legitimate interest or pre-contractual actions,
- to present the Synqelo offer and continue business communication, on the basis of legitimate interest,
- to deliver a newsletter or product updates, on the basis of consent or another lawful basis where applicable,
- to maintain website security, prevent abuse, troubleshoot technical issues, and improve the website, on the basis of legitimate interest,
- to comply with legal obligations arising from applicable law, where required.
Where consent is relied upon, it may be withdrawn at any time without affecting the lawfulness of processing carried out before that withdrawal.
5. Voluntary provision of data
Providing personal data is voluntary. However, some data may be necessary in order to receive a reply, submit a contact request, or subscribe to updates.
If required information is not provided, the Controller may be unable to answer the message, continue the requested communication, or deliver the selected service.
6. Recipients of data
Personal data may be shared with entities that support the operation of the website and communication channels, including hosting providers, email delivery providers, newsletter tools, analytics providers, IT infrastructure providers, and entities involved in website development, maintenance, or security.
Data may also be disclosed to competent public authorities if such disclosure is required by law.
7. International transfers
If the Controller uses providers located outside the European Economic Area, personal data may be transferred outside the EEA.
In such cases, transfers are made on the basis of appropriate safeguards, including standard contractual clauses or other lawful mechanisms recognized under applicable data protection law.
8. Data retention
Personal data is retained for as long as necessary to fulfill the purpose for which it was collected, and where appropriate for the period required by law, accounting rules, tax obligations, or the establishment, exercise, or defense of legal claims.
Newsletter data is processed until consent is withdrawn or the recipient unsubscribes effectively.
9. Data subject rights
Subject to applicable law, an individual may have the right to:
- access personal data,
- rectify inaccurate data,
- erase personal data,
- restrict processing,
- object to processing based on legitimate interest,
- receive data portability where applicable,
- withdraw consent at any time, where consent is the legal basis,
- lodge a complaint with the competent supervisory authority.
10. Security
The Controller uses appropriate technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, destruction, or accidental loss.
However, no online transmission or storage method can be guaranteed as fully risk-free, and users should also take reasonable precautions in their own communications.
11. Changes to this Policy
This Privacy Policy may be updated from time to time due to legal, technical, operational, or business changes.
The latest version is effective from the date published at the top of this document.
12. Contact
Questions regarding this Privacy Policy may be sent to hello@synqelo.com or [alternative legal/privacy email].